Healthcare
CareLoop, Patient portal and care-ops console
CareLoop unified patient intake, messaging, and appointment status in a portal patients could trust on mobile, while giving care teams a console aligned to their workflow.
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Field ticket
01Challenge
What was in the way.
Patients bounced between a legacy scheduling vendor, PDF forms, and phone callbacks. Staff duplicated data entry across systems, and compliance reviews flagged inconsistent access logging.
02Strategy
How we chose to proceed.
We mapped the care journey with nurses and front-desk leads, prioritized mobile-first intake, and integrated scheduling through FHIR where the vendor supported it, with a fallback adapter for gaps.
03Solution
What shipped.
A responsive patient portal and staff console sharing identity, permissions, and message threads, with automated pre-visit questionnaires and document routing to reduce manual chart prep.
- Mobile-first appointment booking and status tracking
- Secure messaging with care-team assignment rules
- Pre-visit forms with save-and-resume
- Document upload with virus scan and retention policies
- Staff console with role-based queues and patient timeline
- Audit logging for sensitive reads and impersonation events
04Stack
Technologies on the critical path.
- TypeScript
- Next.js
- PostgreSQL
- FHIR APIs
- Twilio
- AWS
- Docker
05Outcomes
Operating change the work targeted.
Intake completion
Higher same-day form completion on mobile
Staff duplication
Fewer re-keyed fields across scheduling and messaging
Audit readiness
Exportable access logs for compliance review cycles
“Patients finally see one clear path after booking, and our staff stopped treating the portal as a second system to babysit.”