Logistics and Mobility
RouteWise, Dispatch control and exception handling
RouteWise built a dispatch platform that prioritizes exceptions, supports dispatcher overrides, and keeps drivers productive when connectivity is unreliable.
01Challenge
What was in the way.
Legacy dispatch treated every alert equally. Drivers lost proof-of-delivery captures offline, and customers received ETAs that dispatch could not explain when routes changed mid-shift.
02Strategy
How we chose to proceed.
Codeaxes designed an event-driven routing core with a dispatcher-first UI, mobile apps with offline queues, and notification templates tied to geofence and scan events.
03Solution
What shipped.
A control tower surfacing delayed stops and capacity conflicts first, plus driver mobile flows that sync POD photos and signatures when back online.
- Exception-prioritized dispatch board with override audit trail
- Dynamic re-routing triggers based on configurable delay thresholds
- Driver app with offline action queue and barcode scanning
- Customer notification templates tied to milestone events
- Partner API for shipper visibility and document retrieval
- Replay tooling to simulate routing rule changes
04Stack
Technologies on the critical path.
- TypeScript
- Go
- PostgreSQL
- Kafka
- React
- Mapbox
- GCP
- Kubernetes
05Outcomes
Operating change the work targeted.
Dispatcher focus
Exceptions surfaced before routine stop noise
Field capture
POD sync after connectivity gaps without re-entry
Customer updates
Notifications matched to operational timestamps
“Our dispatchers work exceptions first now, and drivers trust the app when the signal drops between stops.”